Products and Digital Channels Manager, Bancassurance – Deadline: Not Specified

Job Summary

  1. The purpose for this role is to have a dedicated resource with the appropriate skills and knowledge to drive the digitization agenda for the business and co-ordinate insurance products within the Absa Bancassurance intermediary limited.
  2. The digital management aspect covers the delivery of the system as per the business requirements document.
  3. Use of different channels and data analysis to drive insurance
  4. The job holder also drives sales in collaboration with the Telemarketing Unit

Job Description

Main Accountabilities:

Bancassurance system delivery – 20%

  • Tracking the business requirements listed on the Business requirement documents are delivered.
  • Ensure system customer journeys are effective
  • Business representative in the daily stand up system calls.
  • Ensure the business requirements are well articulated.
  • Offer Support on system related queries to stakeholders.
  • Offer continues trainings to relevant stakeholders on system usage.
  • Work closely with project team to ensure business timelines are not at risk and escalation of any timelines shortfall in advance.

Products Management Role – 30%

The deliverables for Product Management include:-

  • Bancassurance products representation in the product approval committee.
  • Point of contact for insurance products amendments.
  • Updating bancassurance procedure manuals.
  • Managing all communications that emanate from product campaigns.
  • Engage underwriters for product specifications for distribution.
  • Positioning products to bank segments.
  • Organizing for trainings on product
  • Tracking products uptake by the bank customers to enable driving of customer centric solutions.
  • Mining the existing data for targeted marketing.
  • Conducting market survey to get intelligence of what competition is offering.
  • Products set up in the bancassurance system.
  • Use of data analytics to drive consumption of relevant solutions.

Data Stewardship:

  • Provision of subject matter expert support to the data owner and performance of tasks assigned by the data owner.
  • Identifying Authoritative sources of all owned data elements
  • Ensuring that critical data elements are identified, defined in the central business glossary, this is reviewed annually.
  • Implementing data quality measurement and reporting.
  • Performing root cause analysis of data issues and remediating data issues according to agreed priorities and plans
  • Implementing adequate data controls on the risk data aggregation processes to identify, communicate and remediate issues relating to accuracy, precision, completeness, and timeliness.

Telemarketing – 30%

  • Call backs on interested customers on insurance solutions
  • Disseminating insurance using telemarketing unit
  • Monitoring and evaluation of calls made and insurance penetration levels.
  • Delivery of substantive revenues using telemarketing
  • Training and developing scripts to be used in telemarketing space.
  • Use of data analysis to position right solutions

Rigor/Compliance – 10%

  • Ensure TCF regulations are observed while attending to customers.
  • Ensure all premiums are collected within the Telemarketing space.

People Management – 10%

  • Monitoring of performance of the sales team.
  • Participate in interviews to ensure vacant roles are filled promptly with the appropriate candidate(s).

Preferred Education

  • A Business-related Degree from a recognized university.
  • Knowledge of insurance business, products and processes. Minimum 5 years insurance experience in Underwriting/Operations (Claims and Business retention)
  • Diploma in Insurance (CII/AIIK) and or continuing in ACII Papers.
  • Program office and/or project management experience
  • Experience of managing activity across the whole of a project lifecycle, using current technology, structured methods and a quality process
  • Exposure to governance, control and risk management
  • Proven ability to effectively work across teams
  • Ability to effectively work across teams

Preferred Experience

  • Knowledge of the Bank’s policies, standards, procedures covering premises, equipment, security procedures/controls and snap checks

Knowledge and Skills

  • A learning mindset to rapidly assimilate complex business issues and quickly solve problems in a structured manner or pre-empting issues that may arise where there is limited precedence
  • Effective negotiating skills to secure both internal and external resources and deal with external service providers
  • Able to adopt and/or coach the use of a variety of methods to keep work streams on schedule and within budget
  • Insurance Service Excellence
  • Good understanding / Implementation of end to end insurance processes
  • Basic understanding and support of project management principles
  • Ability to prepare and interpret management/production reports.


Higher Diplomas: Business, Commerce and Management Studies (Required)

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